Shruti Narang, Ph.D.
Experience

Research, data and teaching

Experience gaps provide the insights for better design and strategy

Research practice

2015 – 2026
Jun 2022 – Feb 2026

Senior Design Researcher I

Truist

Served as the dedicated researcher for Digital Banking Account Servicing, owning research end to end from screening and protocols through analysis and stakeholder presentation.

Completed 24+ end-to-end design research studies across consumer and small business banking

91%of recommendations from 58 behavioral insights acted on by design and product partners in 1 year
$4M+in estimated post-implementation remediation costs avoided
Mar 2015 – Jan 2022

UX Research Consultant

Quadspire Inc

Provided quantitative data analysis, UX consulting and large-scale survey analytics for partners in healthcare, finance and publishing.

Ran 25+ stakeholder interviews for a medical claims platform

100+platform interface updates defined from those interviews

Data and analytics

2016 – 2023
Nov 2016 – Jun 2023 · part time

Data Management Associate and Marketing Researcher

Kaufman Wills Fusting & Co.

Handled data pipelines, performance reporting and live dashboards for scholarly publishing clients on SQL-based data systems.

Automated data pipelines that cut extraction turnaround by 50%

10,000+users in a perception and behavior survey analyzed with multivariate and regression methods

Ran alongside research consulting and teaching

Teaching

2016 – 2022
Jan 2016 – May 2022

Adjunct Faculty in Psychology

Athens Technical College

Taught psychology courses in compliance with IRB, Title IX and FERPA standards.

Taught research design and statistics to 1,200+ students

Ran alongside research consulting and data work

Where the three meet

Patterns across my career

  • Quantitative and qualitative, togetherSurvey analytics and regression alongside interviews and usability testingSeen in: Research, Data
  • Research people act on91% of recommendations from 58 behavioral insights acted on by design and product partners in 1 yearSeen in: Research
  • Making research understandableTaught research design and statistics to 1,200+ students, and shared research process and reasoning with stakeholdersSeen in: Teaching, Research
Tools and methods

How I work

Qualitative and evaluative

  • User interviews12+ studies · 150+ hours moderated
  • Usability testing12+ studies
  • Stakeholder interviews25+ interviews
  • Heuristic evaluation50+ interface components
  • Jobs to be doneFinancial needs study

Navigation and rapid testing

  • Click tests7+ studies
  • Card sorts3 studies
  • Tree tests2 studies
  • RITE testing2 studies
  • A/B testing10+ studies

Quantitative

  • Survey design and analysis10,000+ users
  • Multivariate and regressionEngagement trends
  • Behavioral pathing analysisMobile financial app
  • BenchmarkingTruist
  • KANO1 pilot study

Research operations

  • Rolling research roadmapTruist
  • Insight tracking58 insights · 91% of recommendations acted on in 1 year
  • Reusable protocolsAirtable and Miro
Research platformsQualtrics · Dscout · Optimal Workshop
Analysis and dataSPSS · Python · SQL · Adobe Analytics · Excel
Design and collaborationFigma · InVision · Miro · Airtable
StandardsGLBA · HIPAA · GDPR · IRB

What's the next chapter? Let's talk.

LinkedIn Resume atshruti@gmail.com